PRIVACY POLICY

This Privacy Policy describes how sipmugly (the “Organisation”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.sipmugly.com (the “Site”).

1. Data Controller
   For the purposes of the General Data Protection Regulation (GDPR) and the UK GDPR, as well as the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, the data controller is:

sipmugly
120 Eglinton Avenue East, Suite 405
Toronto, ON M4P 1E2
Canada
Email: mug@sipmugly.com
Telephone: 661-250-7044

2. Information Collection and Usage
   We collect information necessary to facilitate commercial transactions and provide our products to customers in the United States and Europe. This includes:

Contact Details: Name, billing address, shipping address, email address, and telephone number.

Transaction Information: Details regarding the items purchased and the value of the transaction.

We utilise this information to fulfil orders, process payments, and communicate regarding order status.

3. Payment Processing via Stripe
   All financial transactions on our Site are facilitated through Stripe, our third-party payment processing partner.

When you provide payment information, it is transmitted directly to Stripe. We do not store or have access to your full credit card details or sensitive financial credentials. Stripe’s use of your personal information is governed by their own Privacy Policy, which adheres to international commercial standards for data integrity and financial compliance.

4. Data Retention
   We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Transaction Records: In accordance with Canadian and European fiscal regulations, we retain records of commercial transactions for a period of seven (7) years.

Customer Correspondence: General enquiries and communication records are retained for a period sufficient to ensure continuity of service, typically not exceeding two (2) years from the last point of contact, unless required for legal purposes.

5. Your Rights
   Under European and Canadian law, you possess specific rights regarding your personal data, including:

Access: The right to request a copy of the information we hold about you.

Rectification: The right to request the correction of inaccurate data.

Erasure: The right to request the deletion of your data under certain conditions, provided it does not conflict with our statutory retention obligations.

Portability: The right to request the transfer of your data to another organisation.

6. International Data Transfers
   As a Canadian entity serving the United States and Europe, your information will be processed in Canada. Canada has been recognised by the European Commission as providing an adequate level of protection for personal information transferred from the European Economic Area (EEA).
7. Contact
   For any enquiries regarding this policy or our data practices, please contact our administrative team:

sipmugly
120 Eglinton Avenue East, Suite 405
Toronto, ON M4P 1E2
Canada
Email: mug@sipmugly.com
Telephone: 661-250-7044