REFUND AND RETURNS POLICY

At sipmugly, we maintain a professional commitment to ensuring a reliable transaction experience for our clients in the United States and the European Union. This policy outlines our procedures regarding cancellations, returns, and refunds.

1. Right of Withdrawal (European Union Customers)

In accordance with the European Consumer Rights Directive, customers residing within the European Union have the right to withdraw from their purchase within 14 calendar days of receiving the goods, without providing a reason.

• Notification: To exercise this right, you must inform our administrative team of your decision via email at mug@sipmugly.com.
• Reimbursement: We will process a full refund of all payments received, including standard delivery costs, using the original method of payment.

2. Damaged or Defective Items

We implement rigorous oversight during the packaging and dispatch stages. However, if an item is received in a damaged or defective condition:

• Evidence: Please contact us via email within 14 days of receipt, providing clear photographic evidence of the item’s condition.
• Resolution: Upon verification of the evidence, we will facilitate a full refund or a replacement dispatch. There is no requirement to return the damaged item to our facilities.

3. Returns Procedure

For standard returns under the Right of Withdrawal:

• Condition: Items must be returned in their original state and packaging.
• Return Address: Please send eligible returns to: [Insert Return Address].
• Costs: Unless the item is defective, the customer is responsible for the direct costs of returning the goods.

4. Shipping Delays and Non-Delivery

We collaborate with priority carriers including DHL, FedEx, and UPS Priority, with an estimated transit time of 6 to 9 business days.

• Monitoring: Automated tracking updates are sent to your registered email at key transit milestones.
• Investigations: If a shipment exceeds the standard timeframe, we will initiate a formal enquiry with the carrier. Based on the factual outcome of this investigation, we will provide a full refund or a replacement dispatch as appropriate.

5. Refund Processing

Once a refund is approved, it will be credited to the original payment method used during the transaction. We support various payment instruments to facilitate secure transactions, including:

• Major Cards: Visa, Mastercard, and American Express.
• Digital Wallets: Apple Pay and Google Pay.
• Electronic Wallets: Applicable local electronic payment systems.

Please allow for standard processing times by your financial institution for the funds to be reflected in your account.

6. Contact Information

For all enquiries relating to returns and refunds, please contact our office: sipmugly 120 Eglinton Avenue East, Suite 405 Toronto, ON M4P 1E2 Canada Email: mug@sipmugly.com Telephone: +1 661-250-7044