FAQ

1. General Information

Where is sipmugly located? Our corporate headquarters are located in Toronto, Canada, at: 120 Eglinton Avenue East, Suite 405, Toronto, ON M4P 1E2, Canada.

Which markets do you serve? We currently focus our operations on providing high-quality drinkware to customers residing within the United States and the European Union.

2. Payments

What payment methods do you accept? To facilitate a smooth checkout process, we accept a variety of payment options, including:

• Credit and Debit Cards: Visa, Mastercard, and American Express.
• Digital Wallets: Apple Pay and Google Pay.
• Electronic Payment Systems: Various local electronic wallet options available at checkout.

All transactions are processed using industry-standard protocols to maintain the integrity of your information.

3. Shipping & Delivery

How long does it take for my order to be dispatched? Each order undergoes formal preparation and quality oversight at our facility. The standard processing time prior to dispatch is 2 to 3 business days.

What are your shipping timeframes? Following dispatch, we collaborate with priority courier services, including DHL, FedEx, and UPS Priority, to manage our international deliveries. The estimated transit time for orders to the United States and Europe is typically 6 to 9 business days.

How can I track my order? Transparency is fundamental to our service. Automated notifications are sent to the email address provided during checkout at critical stages, including:

• Order dispatch from our facility.
• Arrival at regional logistics hubs.
• Final local delivery status.

What happens if my delivery is delayed? If your order exceeds the standard delivery timeframe, please contact our administrative team. We will initiate a formal investigation with the respective courier. Depending on the outcome, we will facilitate either a full refund or a replacement dispatch.

4. Returns & Refunds

What is your return policy for European customers? In compliance with European consumer protection legislation, customers in the European Union have a 14-day Right of Withdrawal. You may cancel your purchase within 14 days of receiving your items without providing a justification. To exercise this right, please contact us at mug@sipmugly.com.

What should I do if my item arrives damaged? We maintain strict quality oversight for all items dispatched. However, should an item arrive with a defect or sustain damage during transit:

1. Contact our customer assistance team via email within 14 days of receipt.
2. Provide photographic evidence of the damage.
3. Upon verification, we will issue a refund or send a replacement. There is no requirement to physically return the damaged item.

5. Contact Us

How can I reach your team? For any enquiries, please leave a message with our administrative office. We aim to provide a formal response within 24 business hours.

• Email: mug@sipmugly.com
• Telephone: +1 661-250-7044